Frequently Asked Questions (FAQs)

For On-line Course specific issues click here.
What browser version do I need to use?
The system supports the following browsers:
  • FireFox 1.5 or above  
  • Internet Explorer 5.5 sp 2 or above
  • Netscape 7.2 or above
Note: If using Netscape Navigator you must ensure that the rendering engine is set to mimic Internet Explorer

For Netscape Version 8 or higher, this is easily accomplished by following these simple 7 steps.
  1. Click on the menu tool bar item named "Tools" or Alt-t
  2. A drop down list will appear. Click on "Options" or Alt-o
  3. A new window will appear. Click on "Site Controls"
  4. Under My Settings, click on Add Site
  5. In the box labeled "Domain? type "schneider-electric.us" with the quotes
  6. In the box labeled "Initial Trust Settings" select "I trust this site"
  7. There is another box with selections for Rendering engines. Select "Internet Explorer"
Also, add another trust setting for the Syberworks site
  1. In the box labeled "Domain? type "syberworks.com" with the quotes
  2. In the box labeled "Initial Trust Settings" select "I trust this site"
We also recommend that following items also be installed on your machine:
  • Adobe Acrobat Reader 4.0 or above available from
  • Latest Adobe Flash Player available from
Can I use the America Online browser?
Although you can use America Online (AOL) to establish a connection to the Internet, we recommend that you do not use the AOL browser to access The Schneider Training Institute Learning Center. The AOL browser does not support some of the advanced features required by the Schneider Electric Customer Learning Center. If AOL is your Internet Service Provider (ISP), you can use the AOL browser to download Netscape Navigator or Internet Explorer, and then use one of these browsers to access SyberWorks.

If you use AOL as your ISP to access the Schneider Electric Customer Training Learning Center or download a new browser, remember that AOL displays a prompt every 45 minutes, asking if you want to stay connected. If you don't respond to this prompt within 10 minutes, AOL drops your connection, even if you're using the connection at the time. You should look for this prompt every few minutes to avoid being disconnected from the Internet prematurely.
How can I get a new browser?
Both the Firefox and Microsoft download areas include instructions on how to install the browser after you finish downloading it. You should print these instructions, so you can refer to them during the installation process.
Can I turn off my Internet browser cookies?
No, the LMS software you are using requires that you allow cookies in order to use the system.  if you disable cookies, you will not be able to Sign-in.
Note: If you have disabled your browser cookies you can follow these directions to enable them http://www.google.com/cookies.html
How can I print a lesson?
To print a lesson, click anywhere in the part (or frame) of the browser window that contains the lesson content, then select File, Print from the browser's menu bar. This prints all of the text and graphics that appear in that frame. If the lesson contains any secondary windows, you must open those windows individually and select File, Print from each window's menu bar. If the Topic Menu indicates that the lesson is divided into sections, you must print each section separately.

Although you can print a lesson, you should still use the on-line version for the questions, active images, animations, audio, video, workshop exercises, and testing.
How can I listen to audio?
To listen to the audio portions of some courses, you need to have a sound card and speakers. The audio is played with a SyberWorks Java applet, so no plug-in software is required. If you do not want to listen to the audio, simply mute your speakers.
What other software needs to be installed on my computer?
We also recommend that following items also be installed on your machine:
  • Adobe Acrobat Reader 4.0 or above available from
  • Latest Adobe Flash Player available from
I push a button in my browser window and nothing happens.
When you push a button, The Schneider Training Institute Learning Center often displays a new window, called a secondary window, to show you some additional information. The secondary window appears on top of your original window. You can interact with the secondary window, then close it to return to your original window and pick up where you left off.

Some browsers (most notably certain versions of Microsoft Internet Explorer) do not always place the secondary window on top of the original window. As a result, when you push a button, the secondary window may be hidden behind your original window. If your original window is too large, you may not see the secondary window hiding behind it.

If you push a button and nothing appears to happen, try minimizing your original window. This should allow you to see the secondary window. Alternatively, if you're using Windows 95/98, an icon for the secondary window should appear on the Task bar. Click on the icon to bring the secondary window to the top.

Also, Adobe Acrobat Reader 4.0 or above is needed to launch PDF files. Please be sure Adobe Acrobat Reader is loaded on your computer.
What is found under My Courses?
"My Courses" represents courses that have been assigned to you by a site administrator or instructor as well as courses you have elected to take through the registration and checkout process.

Courses will no longer appear in "My Courses" after you successfully complete all of the course requirements. These requirements are usually require passing the test. This must be done for each individual course.
What is found under My Classes?
"My Classes" represents Instructor-led classes that have been assigned to you by a site administrator or instructor as well as courses you have elected to take through the registration and checkout process. In “My Classes” you will be able to see the status of each class – whether the class is planned, confirmed, or cancelled.

Classes will no longer appear in "My Classes" after you successfully complete all of the class requirements. These requirements are usually require passing the test and completing the course evaluation. This must be done for each individual class.
What is the difference between the Course Catalog and My Courses?
Course Catalog is a master list for all courses currently offered. My Courses represent courses that have been assigned to you by a site administrator or instructor as well as courses you have elected to take from the Course Catalog.

Courses will no longer appear in My Courses after you successfully complete all of the course requirements. These requirements are usually require passing the test. This must be done for each individual course.
How do I print a certificate after I've completed a course?
After the course is completed, you can print a Certificate of Completion. Click on "My Training". Then the "Print Certificates" link. At that point follow the instructions for printing.
How do I review the competencies that I have completed?
Click on the link "My Training" and click on Personal Job Competency Report. The report on the following page allows you to see Role/Competency/Events, Status, and your personal history for completion of the learning events within your own competency.
How can I obtain a User ID and Password?
A user account is required in order to register to take training with the Schneider Electric Customer Learning Center. You do no need an account to browse our catalog of courses or to examine our curriculums.